Read our customer compliments....

March 2007
Submitted by: D. St.Jean
I recently purchased a set of Advanti wheels from your Queensway, Mississauga location. Not only can I express my satisfaction with the quality of the product, but ratherthe level of customer service I received at the shop. From the moment I walked in Pete Caetano who I purchased tires from months earlier remembered my name and the associate who dealt with me (Wayne) was exceptionally polite and courteous. He understood my concerns and realized I had a strict budget, something every other retailer I visited that day somehow forgot. He also brought my vehicle in for a test fit and demonstrated how to mount the tires so as not to damage the rim. His commitment to a high level of customer service was beyond anything I've experienced before. Whether I spend $5 or $500 the staff are always courteous, patient and knowledgeable. I also appreciate the 'No Pressure' sales environment. From now on I will only purchase my tires and wheels from this location and will refer my friends to it as well.

Truly exceptional customer service!

March 2006

Submitted by: D. Tuck

My wife's car was going flat. She went to the shop and the guys did what they could, with air, to get her home. She did make it home but 2 hrs later the tire was down again. I called the 24 assistance number. The contractor that arrives was not equiped to even remove the tire to put on the spare. So the next morning I left my number with the local shop pager system. The gentleman that called back (manager?)was not impressed with the contract service and promptly said that some one would arrive at my house (50 km from shop)to probably even fix the tire. Shortly therafter a young man in a proper service truck showed up and fix the tire right in my driveway. This is the second time I have been thoroughly impressed with the quality of service provided by Fort McMurray Tirecraft. In a town notorious for poor service quality, catering to big businesses and forgetting about the normal single customer being important also... The Fort McMurray Tirecraft excells in friendliness, speed of service, quality and caring about their customers.
Awesome job guys!!!

March 2006

Submitted by: G.Joly

Hi there, I just wanted to send a quick note in to thank the staff who helped me out yesterday at the Stony Plain Rd location in Edmonton. I came out of work at 4:40 to find a very flat tire on my car-and I have at least a 30KM drive to get home....I called over to the shop just down the street from my work and even though it was 15 minutes to closing time they were happy to help me out. Howard is the man I spoke to. They were life savers for me and I really appreciate it! I would highly recommend anyone to your shops

February 2006

Submitted by: L. McKeen

TireCraft in Princeton goes beyond service, in fact I haven't experienced service of this quality in over 50 years. They truly have heart.

January 2006

Submitted by: G. Perry

Just wanted to pass on my experience today of excellent customer service at your location at 5035-99st. I had a tire problem, was in a hurry and Greg and Bill there squeezed me in quickly. The bottle of water left in the car was a nice touch too. Since we do business with your company it’s always good to be able to reciprocate, however small, especially when you receive such good service.

October, 2005

Submitted by W. Reimer

It's not every business you can trust. Not being mechanically smart I have sometimes felt a bit nervous whenever I have taken my car to a repair service, wondering what I might have replaced that didn't need replacing. However since I made Tirecraft in Vernon, B.C. my "home page" for car servicing I take my car in and they will tell me exactly what DOESN'T need replaying as readily as telling me what needs fixing. For me, that is sufficient reason to stick with TIRECRAFT.

September 16, 2005

Submitted by: D. Robbins

My tire blew up on the connector (half way point from Kelowna to Merritt. The tire should have been covered by warrantee of Fountain Tire. They gave me the run around until I was utterly frustrated so I went across the street to Tirecraft and Richard was amazingly helpful and kind. He saw how frustrated I was with the firestone tire that blew up. He replaced it witha a temporary tire so I was able to drive to Vancouver. All the guys in the shop were friendly and reasurring. You have a great service team in Merritt. They turned my day around. You should be very proad of theses employees.

September 8, 2005

Submitted by: A.Hicks

Our first day out on our vacation we blew a tire before Hinton(without knowledge) on our fifth wheel. The damage was so bad we needed a rim along with a new tire.(we wanted a spare before we went further)No one in town had the rim we needed but the manager offered to order us one which would arrive the following day. He (DAS from the invoice) went beyond the call of duty and went to his home and got his rim from his trailer so we would not have to wait, then even met my husband @ the Sani Dump to deliver it. His expertice did not go unnoticed, he saved our day and helped beyond his duty. He made a very stressful situation much easier and left us feeling so appreciative of his kind ways. Thank you so much and be proud to have him Tirecraft! I only wish I knew your name. We believe he was the Manager. This was July 29/05

August 2, 2005

Submitted by: S. Iyer

There is something special about the customer sevice at Tirecraft. (not sure if it training or just the people at this location. Had a battery down late in the evening and the employees kept the store open for a while just to accomodate me. Even future repairs jobs were at very reasonable prices. You have a client for life. Kudos to the Bramalea brach folks- Dave, Rick and gang.

July 25, 2005

Submitted by: J. Verwoerd

While traveling to a family re-union on Lesser Slave Lake we noticed a slow leak in one of our motorhome's tag axle tires caused by a nail. We arrived before it was flat but by the next morning it had gone so flat it was off the rim. Because the motorhome is too heavy to lift with a jack, we called CAA to put on the spare. The wrecker they sent couldn't do it, so Tirecraft in Slave Lake was called out. I believe his name was Josh. He was very courteous and efficient, and had the tires switched in no time. Then, even though he didn't have to, he went the extra mile and right on the spot fixed the flat properly with an inside patch, so we wouldn't be stuck without a spare. And at no extra charge. Thanks for the concern.

July 19, 2005

Submitted by: L. Dawkins

In 2003 , driving to Calgary to catch a plane for England, the fuel pump went on our Caravan. The tow truck driver took us to Tirecraft in Sicamous. Though it was nearly 5:00 they took us in , confrimed the problem and started looking for a fuel pump. We stayed overnight - they started on us first thing in the morning and by 10:30 am we were on our way -- fast, courteous and efficient. Great guys!

Sooo- last month we were heading up the Coquihalla Connector with our truck and fifth wheel when our engine died - another fuel pump! As we were being towed into Merritt we asked if there was a Tirecraft - the driver said there was and they were the CAA approved outlet. Same story--- they got us in right away- got a fuel pump, worked through lunch and had us on our way within 2 hours. While we were waiting there were a number of elderly customers who came in for service or inquiries. They were all dealt with so courteously and patiently - good explanations of problems and not rushing them - it was very good to witness.

We can't say enough about the service at Tirecraft - you must have a super screening process to get such great owner/nmanagers.

cheers!

June 23, 2005

Submitted by: S. McDonald

I would like to comment on how excellent the manager of your Merrit location was in helping me when I was in dire need. Coming from Vancouver to Kelowna I broke down and he was able to help even after the business had closed for the day and at a reasonable price I'd like to say thank you soooooo much and I am telling all my friends that Merrit Tirecraft is the place to go for all your car needs if you are anywhere near or in Merrit.........

May 3, 2005

Submitted by: D. Pocha

One of our company vehicles had blown a fan belt 1/2hour north of Creston. The driver called our Cranbrook office to bring out some replacement belts.When I arrived to fix the truck we discovered that the belts I had brought were the wrong ones.I decided to try to find some belts in Creston,but it was late about 7:30 pm and all stores were closed.I tried the after hours number at one tire store in Creston and the fellow that answered told me that it would cost me$100.00 for him to come to the shop and see if he had the replacement belts that I needed. $100.00 even if he didnt have it! I asked if he knew where I could get some belts this late and he said "NO".I then drove over to the Tirecraft shop looked on the door and got the after hours number.I called it and was told that they probably would not have a belt at the shop but the guy would look in his garage to see if he could find one to get me by and would call me back. I then called the second after hours number! The the fellow told me to hold on and he would make some phone calls and see if he could find someone to give me a hand. Well minutes passed and the first Tirecraft guy arrived to tell me he could not find a belt ,but as we were talking the second Tirecraft guy called to tell me he had called a local autoparts store owner and that he would meet me and open his store and find the fan belts I needed. I met him ,got my belts ,went and fixed the truck sent the driver on his way and I got home at 1:00am.It really impressed me and made me happy come accross guys who would go to such lengths to help out some one in a bind and not even make a penny doing it.A real show of true character.

April 5, 2005

Submitted by: D. Phillips

Tirecraft Sherwood Park, provides great service. Ken is an excellent manager, staff is great. Help us out a lot. Stand by their producst and offer great advice.